Privacy Policy

Last Updated: January 1, 2026

Introduction

At AutoFix Garage, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. By using our services, you consent to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources. The types of information we may collect include:

Personal Information

• Contact Information: Your name, email address, phone number, and mailing address when you schedule appointments, request quotes, or contact us.
• Vehicle Information: Details about your vehicle including make, model, year, VIN number, and service history when you bring your vehicle for repair or maintenance.
• Payment Information: Credit card details, billing address, and other payment-related information when you pay for our services.
• Communication Records: Records of your communications with us, including emails, phone calls, and chat messages.

Automatically Collected Information

• Usage Data: Information about how you use our website, including pages visited, time spent, and navigation patterns.
• Device Information: Your IP address, browser type, operating system, device identifiers, and other technical information.
• Location Information: General location data based on your IP address to provide relevant services and comply with local regulations.
• Cookies and Tracking: Information collected through cookies, web beacons, and similar tracking technologies.

How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, maintain, and improve our automotive repair and maintenance services.
• Communication: To respond to your inquiries, send service reminders, and provide customer support.
• Scheduling: To schedule appointments, send confirmations, and manage your service calendar.
• Payment Processing: To process payments, prevent fraud, and maintain financial records.
• Marketing: To send promotional materials, newsletters, and information about our services (with your consent).
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Business Operations: To analyze usage patterns, improve our website and services, and conduct business analytics.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business, such as payment processors, appointment scheduling systems, and marketing platforms.
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
• Consent: With your explicit consent for specific purposes not covered by this policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data both in transit and at rest
• Regular security assessments and updates to our systems
• Access controls and authentication procedures
• Employee training on data protection and privacy practices
• Secure payment processing through PCI DSS compliant systems

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Portability: Request a copy of your personal information in a structured, commonly used format
• Restriction: Request restriction of processing of your personal information
• Objection: Object to processing of your personal information for certain purposes
• Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and provide personalized content. You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.

Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. We regularly review our retention practices and securely delete information that is no longer needed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We are committed to resolving any privacy concerns you may have and will respond to your inquiries within a reasonable timeframe as required by applicable law.